Refund policy
Last updated: July 26, 2026
This Return and Refund Policy applies to eligible purchases made directly through orymere.com.
Return Window
Eligible return requests must be submitted within 30 calendar days after confirmed delivery.
Submitting a request does not automatically approve the return. Each request is reviewed for eligibility.
Return Eligibility
To qualify for a return, an item must generally be:
- Unused, unworn, and unwashed
- In substantially the same condition as received
- Complete with all parts and accessories
- In its original packaging where reasonably possible
- Accompanied by valid proof of purchase
Items showing misuse, accidental damage, modification, excessive wear, improper installation, or missing components may be rejected or receive a reduced refund where legally permitted.
How to Request a Return
Email support@orymere.com with:
- Order number
- Customer name
- Item being returned
- Reason for return
- Photos or video where relevant
- Confirmation of whether the item was opened or used
Wait for written return authorization and instructions before shipping anything.
Important Return-Address Notice
Do not send returns to the Jagruti LLC business mailing address or to the sender address printed on the original package.
The appropriate return destination may vary depending on the product, supplier, warehouse, and circumstances of the return.
Unauthorized returns may be rejected, delayed, or lost.
Return Shipping Costs
Return shipping costs are normally the customer’s responsibility when the return is based on:
- Change of mind
- Incorrect size or color selected by the customer
- Accidental order
- Personal preference
- Product no longer wanted
ORYMERE may cover or arrange return shipping when:
- The wrong item was sent
- The product arrived materially damaged
- The product arrived defective
- The item was materially different from the listing
- ORYMERE otherwise confirms responsibility
Original shipping charges are generally non-refundable unless the return resulted from our error or applicable law requires otherwise.
Non-Returnable Items
Unless defective, incorrect, or required by applicable law, the following may not be returnable:
- Opened beauty, grooming, personal-care, or hygiene products
- Intimate apparel
- Items with hygiene seals removed
- Products exposed to bodily contact after opening
- Customized or personalized products
- Gift cards
- Digital products
- Consumable or perishable goods
- Final-sale or clearance products marked non-returnable
- Hazardous materials
- Products damaged through misuse or incorrect installation
Product-specific exclusions may be shown on the relevant product page.
Damaged, Defective, or Incorrect Items
Report damaged, defective, incomplete, or incorrect items within 7 calendar days after delivery.
Include:
- Order number
- Clear photos or video
- Photo of the full item
- Photo of packaging
- Photo of the shipping label
- Description of the issue
Depending on the circumstances, ORYMERE may offer:
- Replacement
- Replacement component
- Partial refund
- Full refund
- Store credit, with the customer’s agreement
- Alternative resolution
Refund Approval
Refunds are normally processed after the returned product is received and inspected, unless ORYMERE confirms that physical return is unnecessary.
Customers will be notified whether the refund is approved, partially approved, or rejected.
Refund Method
Approved refunds are issued to the original payment method.
After ORYMERE processes the refund, the bank, card issuer, or payment provider may require additional time to post the credit.
Exchanges
Direct exchanges may not be available for every product.
When a direct exchange is unavailable, the customer may be asked to return the eligible item and place a separate order.
Late or Missing Refunds
When an approved refund has not appeared:
- Check the original payment account.
- Contact the card issuer or payment provider.
- Allow the provider’s normal posting period.
- Contact support@orymere.com with the order number.
Chargebacks
Customers are encouraged to contact ORYMERE before filing a chargeback so that legitimate shipping, billing, damage, or refund issues can be investigated.
This does not limit the customer’s lawful right to dispute an unauthorized or unresolved transaction.