Refund policy
We want you to love your order. If you're not 100% satisfied, we’re here to help.
- Return Window: You have 30 days from the date of delivery to request a return.
- Condition: To be eligible, items must be unused, in the same condition you received them, and in their original packaging.
- How to Start a Return: Simply email us at support@trendvibe.com with your order number and the reason for the return.
- Refunds: Once we receive and inspect your return, we will process your refund to your original payment method within 5-7 business days.
- Return Shipping: The customer is responsible for return shipping costs unless the item arrived defective or incorrect.
- Damaged or Defective Items: If your item arrives damaged, please email us within 48 hours with clear photos. We will send a replacement or issue a full refund immediately—no return needed for damaged goods.
- Non-returnable Items: Final-sale items, personalized products, and gift cards cannot be returned.
